27 Feb

Permission and Engagement is Key

Permission is the cornerstone of building a good sender reputation.

  • Subscribers complain about mail they are not expecting to receive.
    • Are you sending more frequently than you said you would?
    • Did they sign up for exactly what they are receiving?
    • Are you sending content other than what you said you would?
  • Are you following best practices by staying up on the Can-Spam Act and the CASAL laws?

Why is Engagement Important?

ISPs track how engaged subscribers are with an email and its sender, and the nature of the engagement.

  • Positive actions may include opening a message, adding an email address to the contact list, clicking through links, clicking to enable images, and read rate such as scrolling through the message.
  • Negative actions may include reporting the email as spam, deleting it, moving it to the junk folder, or ignoring it.
  • Engagement ratings are another compelling reason to use only opt-in or confirmed opt-in email marketing lists. Opt-in maximizes the likelihood of engagement, because in theory there is a relationship already established with the receiver.

Remember Quality always wins out over Quantity.

  • There is a charge for the volume you send. If the message is never opened that cost is wasted.
  • Lower ROI when including disengaged subscribers in your campaigns.
  • Disengaged subscribers are the common cause of complaints, spam traps, hard bounces which can affect deliverability/inbox placement to Engaged subscribers which lower your ROI.
  • Run regular re-engagement campaigns to win back the disengaged subscribers.
  • Send to the disengaged subscribers less frequently than engaged subscribers.

How to Keep your List Highly Engaged

  • Send relevant content to engaged subscribers.
  • Set subscribers’ expectations from the beginning.
  • Give people who opt- in to your subscription lists choices on how often they’ll receive emails from you (e.g., once daily, a weekly digest, as items become available or go on sale). If you send infrequently, make that clear. Ask them to whitelist you as they opt-in.
  • Deploy a good onboarding program educating them on expectations.
  • Keep your lists clean.
  • Begin with your registration forms. If you have the option to block spammy, personal, or role-based email addresses, do so.
  • As your lists age, weed out non engaged subscribers.



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26 Feb

The Fundamentals of Reputation

  • Opt-ins are most important
  • If people do not want your mail, your reputation suffers
  • Receivers and metrics are judge and jury when it comes to getting delivered to the inbox.
  • You can not transfer your reputation from your previously used IP.
  • If you use the same domain that reputation can follow you, however ISPs like Gmail use the reputation of the domain coupled with the reputation of the IP therefore you must follow the warm-up process.
  • ISPs trust metrics from their users and what they observe therefore no Brand will get special treatment over another.
  • B2B senders must follow the same warm-up process as B2C senders as many business domains are now hosted by Yahoo, Outlook, Gmail, AOL, etc.
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26 Feb

Why is an IP Warm-up important?

Warm-up Matters


Quick Warm-Up: Slow Warm-Up:
  • ISPs see volume spikes
  • Unknown Senders
  • Blocks/Filtering/Rate Limiting will occur
  • ISPs see the gradual build in volume
  • Good reputation develops over time
  • Blocks/Filtering/Rate Limiting rarely occurs (only occurs when engagement and complaint rate ratios are in poor standing).

IP Warm-up Helps Build Your Sender Reputation

⇒Sender Reputation is how receivers view you and your mail.

  • Email reputation controls access to the inbox
    • Bad reputation = Spam Folder or Blocks
    • Good reputation = Inbox
  • Reputation can effect the Domain and/or IP Address and will be based on:
    • Spam Complaints
    • Invalid email addresses (hard bounces)
    • Spamtrap hits
    • Authentication (SPF, Sender ID, DKIM, DMARC)
    • Third-party blacklistings
    • Engagement

⇒Positive affects on your reputation are:

  • Opens
  • Clicks
  • Authentication – DKIM, SPF, Sender ID, DMARC

⇒Negative affects on your reputation are:

  • Poor or insufficient permission
    • High recipient complaints (report as spam)
  • Poor list quality/hygiene – Bad email addresses
  • IP Address and Domain blacklistings
  • Spam Trap hits
  • Large spikes in volume
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26 Feb

IP Warm-up Overview

IP Warm-up Definition

IP warming is the process of adding campaign volume week-over-week to a neutral IP Address to establish a good sending reputation with Internet Services Providers. (ISPs)

IP Warm-up Summary

ISPs view email from a neutral IP address as suspicious until they establish a good sending reputation. It takes 4-8 weeks to achieve maximum deliverability (depending on targeted volume and engagement). Warm-up could take longer if receivers don’t perceive an email as opt-in. Certain receivers limit senders to thresholds until they build a sender reputation.

Nextehost recommends starting off on the right foot with the cleanest data first. Focus warm-up your most engaged subscribers and then add in the older segments as you progress. Older segments should be added to the engaged segments in chunks of 15% of your existing volume as not to tip your reputation from good to bad. The goal during your warm-up process is to send to subscribers who are least likely to complain and bounce. This would include those that have opted-in most recently and are consistent openers/clickers.

During the Warm-up phase the more consistent you are with volume, frequency, complaint and bounce levels, the faster you will establish a positive sending reputation. If you send infrequently, anything less than weekly it will take more time to build a positive sender reputation.

IP Warm-up Plan

Key to Success

Week 1 Daily Volume Notes
Day 1 200 • During weeks 1-2 send to the most
Day 2 500 active subscribers. 30 days active
Day 3 1,000
Day 4 2,000
Day 5 5,000 • During weeks 3-4 send to 60 days
Day 6 10,000 active subscribers.
Day 7 20,000
Week 2
Day 8 40,000 • Do not send to subscribers that have
Day 9 100,000 note opened or clicked in the past 90 days
Day 10 250,000 during the first 45 days of warm-up.
Day 11 500,000
Day 12 1,000,000
Day 13 2,000,000 • If warming above 5 Million do not send
Day 14 5,000,000 more than double the previous volume.

What to Expect

Once you begin warming up your IPs you can expect some bulking and blocking to occur. It is key to stick with the plan. Below are details of what you can expect and actions to take.

  • Bulking at Yahoo, AOL, Gmail. Typically clears up after a few sends with solid positive metrics, but it can take time to get inbox delivery. The key is to keep sending to engaged subscribers.
  • Delays at AOL, Microsoft and Comcast. The delays (421 bounces) will retry for 72 hours and if not delivered will bounce as a 5XX with the original 421 error in the bounce record. Delays are normal, and will lessen each day as reputation develops. As long as they are ultimately delivering there is no concern. However if they are timing out in large quantities you should back down your volumes to that ISP by tightening up your engagement
  • Possible blocking by ISPs can occur if the list isn’t engaged enough. The key is to segment carefully and tighten up engagement Again the key is to keep sending.
  • It is important to monitor your metrics and adjust the plan accordingly during the Warm-up period.




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